Saudi lender National Commercial Bank (NCB) has selected Microland as its IT infrastructure services partner for managing its branch technology services throughout Saudi Arabia.
NCB joined forces with Indian hybrid IT infrastructure services provider Microland last year, in a bid to transform how the bank uses technology to offer improved customer service.
Microland’s outsourcing processes and methodologies has led to a decrease in operational incidents and outages, thereby improving branch technology.
As a Service Integration and Management partner, Microland has enabled the bank consolidate IT and banking technologies including teller printers, ATM card printers, and display boards under a common Service Level Agreement and governance framework.
The IT provider has helped the lender maximise business proposition with customised and flexible end-to-end branch technology operations, as well as managed application support for the bank’s capital market unit.
NCB chief information officer Saleh Saleh remarked: "Banking sector in the Middle East is undergoing massive technology advancements and as NCB, we are proud to be leading this change.
"While our team focuses on this ‘Change’, Microland focuses on ‘Run’ of the branch IT operations to 450+ branches of NCB, so as to jointly support the Shared Services Group in achieving the business objectives."