Partners Federal Credit Union (FCU) has selected enterprise mobility solutions company Kony as a strategic partner for its Digital 2x initiative.
The new Digital 2x initiative aims to boost the delivery of new digital banking services and fulfil member expectations.
Partners Federal Credit Union president and CEO John Janclaes said: “We wanted to work with the industry’s best digital master, so we selected Kony to be our trusted partner to help us on this digital journey.
“Our objective is to ensure we deliver innovative banking services seamlessly across both our digital and physical channels, and not only meet but exceed the expectations of our cast members today and in the future.”
Partners FCU was stated to serve more than 150,000 members and their families.
Besides Kony, the new initiative includes The Boston Consulting Group, and together Partners FCU will work to provide smooth universal channel experience for its members across all its digital services.
Digital 2x initiative will focus on accelerating the credit union’s digital transformation to enable the entity to provide new digital banking services.
Kony chairman and CEO Thomas Hogan said: “The pace of digital innovation is significantly impacting the Financial Services industry, especially with rapidly changing consumer expectations.
“While many mid-sized banks and credit unions struggle to keep pace, Partners Federal Credit Union is not only addressing this challenge head on, they are transparently sharing their journey so other banks and credit unions can learn from their experience.”