Philippine Veterans Bank has partnered with financial services technology solutions provider Fiserv as it plans to introduce digital banking services.
Under the collaboration, the bank will deploy Fiserv’s DigitalAccess to provide online and mobile banking services to its customers.
The DigitalAccess platform will be integrated with the Philippine Veterans Bank’s core account processing platform.
Following the implementation, all customers will be able to open their bank accounts or apply for consumer loans online.
Additionally, the DigitalAccess services will include ATM and branch location searches, personal financial management tools, online mobile phone top-up capabilities and others.
Philippine Veterans Bank senior vice-president and information technology group head Camille Maricelle Canullas said: “We were confident choosing Fiserv because they have a proven record of successfully launching digital banking capabilities, and we knew they could help us navigate new areas.
“We’re putting in place technology that will enable us to better serve existing customers and attract new ones.
“Our staff will have a more comprehensive view of customer relationships, and customers will have access to digital services aligned with how they live and work.”
Fiserv Asia Pacific managing director Marc Mathenz said: “Veterans Bank is reinforcing their commitment to serving their customers with their decision to move to new technology that will facilitate interactions across physical and digital channels, allowing the bank to provide seamless financial services to customers.”
Owned by Filipino war veterans and their heirs, Philippine Veterans Bank operates as a private commercial bank serving in retail and corporate financial segments.
Headquartered in Makati, the lender has 60 branches across the country.