Innovalor and iProov have teamed up to make the customer ID process easier at Netherlands’ headquartered Rabobank.
For the bank, Rabobank can lower the costs associated with customer ID verification and at the same time improve the customer experience for clients.
Rabo is enabling customers who require to prove their identity to do so via smartphone, avoiding the need to call into a branch.
For Rabobank, ID verification is a regulatory requirement as customers turn 18, the customer segment of the market typically the least likely to visit the branch.
Remote smartphone ID verification will also be rolled out by Rabobank for new directors of associations and foundations. This will avoid the need for the association to visit a Rabo branch each time there is a change of management.
The Rabobank mobile banking app uses Innovalor’s software product ReadID. The NFC functionality of the smartphone reads the chip in the passport, the ID card or the driving licence.
Innovalor integrated this for Rabobank with iProov for matching photos in the identity document with a selfie, including a so-called liveness check.
The clever techie part is all to do with detecting spoofs and Innovalor and iProov’s combination of simplicity of security.
Spoof-proof ID capture: Innovalor’s system downloads and captures the info on the customer’s ID document in a way that is spoof-proof
Spoof-proof ID matcher: iProov’s patented face biometric system, powered by controlled illumination, then captures and matches the actual face of the person, also in a way that is totally spoof-proof.