Malaysia’s RHB Bank Group has teamed up with financial comparison site RinggitPlus, to introduce ChatBot, a real-time messenger platform that facilitates loan applications.
The platform will allow the bank’s customers to apply for personal loans at any time on RinggitPlus website.
Customers will also be able to check their eligibility for the loan quickly through an SMS, thereby removing the hassle of submitting forms at the initial stage of application.
On securing approval, customers will be required to visit the bank’s sales centres or sales hubs to complete the process and collect their loan.
RHB Banking Group retail banking acting head Nazri Othman said: “With ChatBot, we aim to achieve an increase of 67% or RM5 million in personal loan disbursement on a monthly basis. RHB targets to grow our personal loan disbursement by 60% to RM60 million by year end.”