Japan-based Shizuoka Bank has selected Fujitsu’s customer contact point platform FrontSHIP to improve its digital banking services.
The solution, to be implemented gradually from October this year, will create new contact points with customers through digital channels.
This platform will allow the lender to improve the hub for front office in actual branches (the front-hub system), which has been operating since May 2017.
Additionally, the new solution will enable the bank to use digital channels using smart devices to provide services similar to those offered through face-to-face channels, particularly in bank branches.
The solution will also support Shizuoka Bank to deliver other services such as recommendation of financial products, the provision of customer support using AI technology, and other services such as online applications.
Furthermore, Shizuoka Bank can offer financial services regardless of location by moving to a “customer-in” sales approach through the use of omni-channels.