Standard Bank has selected Infosys’ Finacle Mobile Teller Solution to digitise banking services at its branches across Africa.
The Finacle Mobile Teller is an enterprise level tablet-based solution with designated workflows for the teller, relationship manager and agent.
The solution features an interactive user interface, analytics engine and enables offline operations. It will help the tellers to provide personalised services on-the-go and significantly reduce waiting in queues.
Standard Bank Africa Regions chief information officer Klaas Kruger said: “Ensuring world class customer experience is a key priority for Standard Bank and ensuring this at non-digital touch points such as branches, was a challenge.
“The implementation of ‘Moby’, Finacle’s Mobile Teller Solution as we call it, has been a significant step in our journey towards customer centric digitisation and process optimisation.
“Moby, in combination with our existing Finacle Omnichannel Hub has been a game changer in helping us provide the best banking experience in Africa.”
The Finacle Mobile Teller solution has already went live in 107 Standard Bank branches across five countries. The implementation across Lesotho, Zimbabwe and Malawi, Zambia, eSwatini was completed in just 22 weeks.
Currently, it is being implemented at Ghana and Tanzania, following which, it will be phased across all Standard Bank operations in Africa.
In the countries where Finacle Mobile Teller is live, the time taken for Cash deposit transactions has reduced from 120 seconds to 40 seconds.
It also enables the teller to address multiple requests from a customer in a single window.
Standard Bank Group is one of the largest African banks by assets with presence across 20 African countries.
The group has nearly 1,200 branches and more than 9,000 ATMs in Africa.