Standard Chartered Bank has launched the new Global Collective Intelligence and Command Centre at Technology Park Malaysia, which has been designed to develop new technology to improve banking services.
The new centre is part of Standard Chartered Scope International, the group’s technology and operations hub offering dedicated software and systems development, IT support services, banking operations as well as customer care capabilities.
Commenting on the launch of the new facility, Standard Chartered chief information officer Michael Gorriz said: "This facility will deploy the latest technologies and experts to provide the Bank and our clients with reliable and secure banking services. In this digital age, it is crucial that the Bank continues to be a pioneer in bringing in new capabilities to better serve our clients’ needs.
"This year, we have invested USD10 million in this facility which will significantly increase the Bank’s situational awareness and response capability. We have deployed the latest technologies for monitoring and analytics which will increase the efficiency and security of banking services."
The 33,000 square feet facility incorporates a fully-digitised and secured environment, with a workforce comprising software engineers, incident managers, operations specialists and service partners.