Wolters Kluwer Compliance Solutions business has entered into a new partnership with customer relationship management (CRM) solutions provider CRMNEXT in the US.
The Wolters Kluwer partnership with CRMNEXT aims to deliver an in-branch, online, omnichannel solution to the banks and credit unions.
It will leverage Wolters Kluwer’s Expere Deposit solution aim to improve deposit product innovation and functionality.
Benefits of Wolters Kluwer partnership with CRMNEXT
The arrangement is expected to enable the banks and credit unions to offer omnichannel customer interactions.
It will also streamline creation of compliant banking documents and services for customers.
Overall, the financial institutions can utilise the omnichannel solution to introduce new products and services swiftly.
The Expere Deposit solution, with CRMNEXT’s automation capabilities, can help in centralising the management of compliance. Accordingly, it equips the banks to implement necessary changes faster.
Wolters Kluwer vice-president for governance, risk & compliance banking solutions Samir Agarwal said: “The integrated Wolters Kluwer Expere/CRMNEXT solution enables omnichannel customer interactions from a single, unified platform. This partnership is another example of our commitment to providing clients with the solutions they need to work more efficiently and effectively.
“Expere, serving as the compliance content engine, streamlines customer and member onboarding, in any channel.
“Together, we can ensure that banks and credit unions have flexibility in navigating both the regulatory and competitive markets in the originations process.”
Wolters Kluwer’s Compliance Solutions has provided regulatory compliance solutions and services to more than 2,000 US and and credit unions.