Yorkshire Building Society has announced it will implement nCino’s Bank Operating System to welcome in a modern, cloud-based system to make faster decisions and provide funding quickly to its customers.
Phil Green, head of commercial lending and social housing at Yorkshire Building Society, said: “Our focus on enhancing the customer experience led us to evaluate our technology and determine where we could make smart and strategic improvements.
“We invested in the nCino Bank Operating System because it helps automate tasks that were previously paper-based and manual, allowing colleagues more time to deliver differentiated and personalized service. The intuitive and easy-to-use technology is effectively changing their roles for the better by providing opportunities to interact more meaningfully with customers. This will have a direct positive impact on our business operations and help drive our next phase of growth.”
The nCino Bank Operating System is a cloud-based solution built on the Salesforce.com platform. The system gives greater insight to the bank through an end-to-end solution that combines customer relationship management, loan origination, account opening, workflow, enterprise content management, business process management, digital engagement and instant reporting.
The Bank Operating System will reduce paperwork and automate manual tasks, enabling a more seamless operating experience for both employees and customers of Yorkshire Building Society.
Pullen Daniel, co-founder and managing director in Europe of nCino, added: “It’s always exciting to work with progressive financial institutions like Yorkshire Building Society who are looking at growth and efficiency, and understand technology’s role in achieving those goals and managing risk.
“Through a collaborative effort, we were able to quickly implement nCino, and Yorkshire Building Society’s commercial lending team now has the modern tools it needs to grow its business while delivering a high-quality experience for its customers.”
Yorkshire Building Society and nCino successfully completed the deployment in less than 90 days.