Sponsored by Fiserv, the awards celebrate excellence and best practices in global retail banking. Douglas Blakey, editor of ‘Retail Banker International’ says: "This year, we received almost 300 nominations with 46 banks shortlisted across the 15 awards categories. I want to congratulate the banks who participated in this year’s awards and in particular the financial institutions that triumphed. The winning entries had clearly been very carefully thought out and the quality of the winning submissions did the awards proud."
The top award, Best Global Retail Bank for 2014 was awarded to Royal Bank of Canada (RBI). Blakey adds: "By every measure, record financial performance, sustainable profitable growth and outperforming its peer group in a wide variety of metrics, including volume growth and profitability, the Royal Bank of Canada led the way in North America and internationally as the ‘Retail Banker International’ Best Global Retail Bank. RBC is also being recognised for continuing to dominate the Canadian landscape in terms of good governance, integrity, diversity and corporate social responsibility, all contributing to an exceptional year for RBC."
The full list of RBI Global Awards 2014 winners
Global Retail Bank of the year – Royal Bank of Canada
Retail Banker of the year – Jorge Ruiz, Citigroup LatAm
African Retail Bank of the year – Guaranty Trust Bank
North American Retail Bank of the year – Ally Bank
European Retail Bank of the year – Alior Bank
Middle East Retail Bank of the year – Mahreq and Dubai Islamic (tied)
Latin America Retail Bank of the year – Citigroup
Asia Pacific Retail Bank of the year – DBS
Innovation of the year – Bank of the West
Digital Banking Strategy – ANZ
Best Branch Strategy – Umpqua
Digital Marketing Strategy – Bank of Ireland
Retail Banking IT Strategy of the year – Panin
Best CSR Strategy – Khan Bank
Special RBI Editor’s Award – Akbank
About Retail Banker International
Retail Banker International is a source of global news and in-debt analysis for the retail banking sector. For more than 30 years our editors, journalists, researchers and analysts have delivered white papers, country surveys and competitive intelligence for industry leaders to stay ahead. For more information please visit www.retailbankerinternational.com.
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Fiserv is a leading global provider of information management and electronic commerce systems for the financial services industry. Fiserv drives innovations that transform experiences for more than 14,500 clients worldwide, including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients.
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