The banking sector is innovating at breakneck speed. Now, in a digital arms race, banks around the world aim to invest a whopping $97bn to …
Customer satisfaction: is time running out for incumbents?
There has never been a better time to be a banking consumer, with banks new and old striving to optimise the customer experience. FIS’s Marianne …
Banking customers: the experience is everything!
The UK’s Financial Conduct Authority and Competition and Markets Authority recently mandated that large banks must publish information on how likely people would be to …
The Brexit effect: what could it mean for fintech?
Article 50 was triggered on 29 March 2017 marking the beginning of the UK’s two-year divorce proceedings from the EU. Important questions, however, remain about …
N26, and its plans to build a global bank
The UK’s fintech sector is crowded and fiercely competitive. Now, digital-only bank N26 is taking the fight to popular challengers Revolut and Monzo. Head of …
Tinkoff: delivering a double whammy
Tinkoff Bank is ramping up its segmentation strategy, launching Tinkoff Junior, an easy-to-use app to help young clients manage their personal finances. It is also …
Tech+data+trust=RBC: a class-leading, digitally enabled relationship bank
Technology and data underpin everything a successful bank does, but as RBC’s Jacqui Allard tells Douglas Blakey, data in itself is not valuable, it is …
AIB: data is power for the customer experience
Harnessing data analytics will accelerate a new era of digital banking to better understand customers and provide more tailored services. Briony Richter speaks to Tomás …
Apple iOS 12: five best practices for financial apps
With Apple’s iOS 12 released – and with it, key changes to notifications – financial services apps need to adopt customer-centric messaging best practices. This …
Is time running out for incumbent banks to improve customer satisfaction?
There has never been a better time to be a banking consumer. Banks, new and old are striving to optimise the customer experience. Marianne Brown …