The digital transformation of the global economy offers significant opportunities to drive growth for the betterment of both financial institutions and consumers. Thierry Mennesson, partner …
Raiffeisen unveils new Croatian branch concept
Raiffeisen is working with UK customer experience design agency I-AM to strengthen the bank’s brand in Croatia, and to provide consistency and a best-in-class experience …
Australia seeks to eliminate A$2bn in card interchange
The Productivity Commission (PC)’s final report into competition in the financial system was released in the first week of July. The report has major implications …
Account switching: rates inching up after 2017 drop
Between 1 July 2017 and 30 June 2018, 965,317 UK customers switched current account, up 6% on the previous 12 months. The welcome uptick follows …
A new way to bank and fly: Krisflyer takes off impressively
UOB’s KrisFlyer interest-bearing current account is a first of its kind locally. Offering a rewards programme via KrisFlyer miles, the product has smashed launch targets …
Unionbank: uniting the digital and the physical
Startups and fintechs are promising a customer experience beyond that of stuffy, old banks. This is true in most regions, but particularly in Asia-Pacific. So …
BMO Smart Branches: a restatement of the customer experience
A new banking environment has long been needed. Briony Richter speaks to Kyle Barnett, head of North American channels for BMO Bank of Montreal, to …
Asia-Pacific: customer retention through experience
Client service is of the utmost importance in any sector, but it is increasingly gaining prominence in the financial sector. The Asia- Pacific region is …
I-Am completes transformation of OAB branches
UK design agency I-AM has overhauled the customer experience at the 65-branch network of OAB, writes Douglas Blakey. The result is a reduction in waiting …
MKB Bank: changing into a fully digital bank
The digital-only bank is becoming commonplace: we have seen Monzo, Starling, N26, Atom and many more launch in that mould. Changing into a digital-only bank …