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Tangerine: A makeover for the customer experience

Tangerine, Scotiabank’s Canadian digital-only bank, has substantially enhanced its digital customer experience. Mark Nicholson, Tangerine’s VP of client experience, says the redesigned website introdu…

JD Power Survey: RBC retains top position

Royal Bank of Canada ranks highest in overall customer satisfaction for a second consecutive year among Canada’s Big Five banks, just pipping Toronto Dominion to …

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