AI is the current buzzword and we have come across copious examples in retail, manufacturing, etc. Do banks adopt AI like others industries or are …
The framework for delivering great customer experience
Many global financial institutions are realising that customer experience is a key strategic priority and are pushing this up the corporate agenda. Amidst the rise …
Retail banking is ready for Amazon shopping experience
Interview with Chiara Gelmini, business practice manager, Appway There’s a lot of talk about customer centricity. What does customer centricity really mean? Customer centricity means …
How to put customers first with the GDPR and PSD2
Across Europe, inventive apps that use open repayment platforms are gaining traction, which is revolutionising money management approaches from a product to value-based focus. Also, …
Simplifying the Introduction of Instant Payments
By Aniruddha Maheshwari, Payments Consultant at Icon Solutions Payment hubs are often seen as the go-to solution when approaching instant payments schemes. These hubs are ‘centralized …