Despite outward signs of prosperity, a burgeoning middle class and one of the lowest rates of unemployment in the world at less than 1%, Thailand is …
Can You Protect Your Bank Against The Next Unknown Attack
Most banks put a tremendous effort in preventing identity theft, financial fraud, money laundering, terrorist financing and other risk sensitive customer activities. The question is …
Open The Floodgates For Enterprise AI In Your Bank
AI is the current buzzword and we have come across copious examples in retail, manufacturing, etc. Do banks adopt AI like others industries or are …
The framework for delivering great customer experience
Many global financial institutions are realising that customer experience is a key strategic priority and are pushing this up the corporate agenda. Amidst the rise …
Retail banking is ready for Amazon shopping experience
Interview with Chiara Gelmini, business practice manager, Appway There’s a lot of talk about customer centricity. What does customer centricity really mean? Customer centricity means …