Zoom Video Communications had nine patents in ecommerce during Q2 2024. Zoom Video Communications Inc has filed patents related to personalized event recommendations based on user and event features, contact center services deployed for events with specific configurations and features, parsing online pages for intents related to contact center offerings, and extracting next step sentences from communication sessions using machine learning models. GlobalData’s report on Zoom Video Communications gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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Zoom Video Communications had no grants in ecommerce as a theme in Q2 2024.
Recent Patents
Application: Systems and methods for event recommendation (Patent ID: US20240211995A1)
The patent filed by Zoom Video Communications Inc. describes a system and method for recommending events to users based on personalized predicted favorite scores. The system involves receiving user features and event features, determining predicted favorite scores for events personalized for each user, and displaying events to users based on these scores. The user features can include measures of user involvement with past events, such as purchases, selections, or ratings, which are used to calculate the predicted favorite scores. The system utilizes machine learning models to analyze user involvement data and optimize event recommendations for users.
Additionally, the patent outlines a system with a processor and memory device that executes instructions to receive user and event features, calculate personalized predicted favorite scores for events, and display recommended events to users. Similar to the method, the system incorporates user involvement data from past events to determine predicted favorite scores using machine learning models. The system evenly distributes user involvement measures among different models, evaluates their performance, and selects the optimal model for generating accurate event recommendations. This technology aims to enhance user experience by providing personalized event suggestions based on individual preferences and past interactions.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
