Zoom Video Communications had no grants in social media as a theme in Q2 2024.

Recent Patents

Application: Event-based contact center deployment and termination (Patent ID: US20240185258A1)

The patent filed by Zoom Video Communications Inc. describes a method and system for providing a contact center service for events on a temporary basis. The contact center service is configured, deployed, and operated based on the event's duration and specific service features available to event attendees. The service is monitored and scaled based on user traffic, with the ability to terminate the service upon the event's expiration. The system integrates with an event system and utilizes a virtual receptionist to facilitate contact center engagements between agents and users.

The method involves receiving a request for the contact center service, monitoring user traffic, scaling resources accordingly, and executing a closing executable file to terminate the service at the end of the event. The system allows for customization of service features based on event configurations, deployment via an executable file, and scaling resources based on user traffic. Additionally, the service can be extended based on changes to the event, and various engagement modalities such as telephony, video, chat, text message, and social media are supported.

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