International Business Machines had 60 patents in ecommerce during Q4 2023. IBM has filed patents for methods and systems to maximize renewals of purchase orders using machine learning models and sentiment analysis, optimize logistics for product delivery within a distribution network by analyzing order data, transform returned product components into new content using artificial intelligence, provide automated graphical and textual review summaries of user submissions, and determine pricing and lease out digital assets for use in a virtual environment. GlobalData’s report on International Business Machines gives a 360-degreee view of the company including its patenting strategy. Buy the report here.
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International Business Machines grant share with ecommerce as a theme is 51% in Q4 2023. Grant share is based on the ratio of number of grants to total number of patents.
Recent Patents
Application: Joint learning of time-series models leveraging natural language processing (Patent ID: US20230419338A1)
The patent filed by IBM Corp. describes methods, computer program products, and systems for maximizing renewals of purchase orders. The method involves using a classifier machine learning model to identify relevant metrics for predicting customer renewal, assessing risks of non-renewal, analyzing customer sentiments through a tone analyzer NLP model, and recommending resource allocation based on sentiments and risks. Historical data, virtual assistant engagement, and customized natural language models are also utilized to enhance the accuracy of predictions and recommendations.
The system outlined in the patent leverages machine learning models, NLP analysis, and historical data to optimize purchase order renewals. By identifying key metrics, assessing risks, and analyzing customer sentiments, the system can recommend which customers to focus on for renewal efforts. The use of virtual assistants and customized natural language models further enhances the system's capabilities, allowing for a comprehensive approach to maximizing purchase order renewals based on data-driven insights and customer interactions.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
