LivePerson. has filed a patent for computer-based methods and apparatuses to store expert profiles, receive search criteria, select relevant profiles, and facilitate real-time communication with experts. The claim has been canceled. GlobalData’s report on LivePerson gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on LivePerson, Speech recognition techniques was a key innovation area identified from patents. LivePerson's grant share as of January 2024 was 45%. Grant share is based on the ratio of number of grants to total number of patents.
Real-time expert profile matching for client communication
The patent application (Publication Number: US20240028603A1) describes a method and system for facilitating real-time communication between users and experts through an expert query search system. The method involves intercepting a query from a user profile, transmitting it to the expert query system, identifying expert profiles, displaying them, and enabling real-time communication. The system includes processors and a machine-readable storage medium storing instructions for performing these operations.
The method and system outlined in the patent application aim to streamline the process of connecting users with experts by utilizing an expert query search system. By intercepting queries, identifying expert profiles, and enabling real-time communication, the system enhances the user experience and facilitates efficient knowledge sharing. The randomized display of expert profiles helps counteract position bias, ensuring fair exposure for all experts. Overall, the technology described in the patent application has the potential to revolutionize how users access expert advice and information in various fields through a user-friendly interface.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
