Lumen Technologies had four patents in future of work during Q2 2024. Lumen Technologies Inc filed patents for novel tools and techniques related to providing an in-line AI virtual assistant for call management and implementing error detection in a network. The system includes a session border controller, session initiation protocol stack, and AI virtual assistant service to join the AI virtual assistant instance to a call with an end-user device. The error detection method involves detecting errors in a network, sending notifications with options to address the error, and selecting options to resolve the error in the network. GlobalData’s report on Lumen Technologies gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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Lumen Technologies had no grants in future of work as a theme in Q2 2024.
Recent Patents
Application: In-line, in-call ai virtual assistant for teleconferencing (Patent ID: US20240171618A1)
The patent filed by Lumen Technologies Inc. describes a system and method for providing an in-line AI virtual assistant service. The system includes a session border controller, a session initiation protocol stack, and an AI virtual assistant instance that can be joined to a call with an end-user device. The AI virtual assistant instance is provisioned in response to a call invite request, and the system includes mechanisms for determining user authorization, generating invoke service requests, and establishing real-time transport protocol connections.
The system also includes a monitoring device for detecting when a participant on a call has invoked the AI virtual assistant service, based on call data. The AI virtual assistant instance is capable of receiving user input from media data of the call, which can include audio, text, or video data. Additionally, the patent describes an apparatus and method for implementing the AI virtual assistant service, including generating invoke service requests, establishing connections, and determining user authorization. Overall, the patent outlines a comprehensive system for integrating an AI virtual assistant into webservice calls to enhance user experience and functionality.
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