MicroStrategy has been granted a patent for a method performed by computers that involves receiving audio data during a call, obtaining text from the utterance, identifying keywords, selecting information cards based on the keywords and other factors, and providing the information cards for presentation during the call. GlobalData’s report on MicroStrategy gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on MicroStrategy, AI for workflow management was a key innovation area identified from patents. MicroStrategy's grant share as of September 2023 was 87%. Grant share is based on the ratio of number of grants to total number of patents.
The patent is granted for a method of providing information cards during a call
A recently granted patent (Publication Number: US11769509B2) describes a method performed by computers for providing information cards during a call between two participants. The method involves receiving audio data indicating the utterance of the first participant and obtaining the text of the utterance. The computers store a set of keywords associated with information cards and identify a portion of the text that matches a particular keyword. Multiple information cards associated with the keyword are then identified, and a first information card is selected based on the role or identity of the second participant, content retrieved from a database, and content of previous information cards presented during the call or previous calls involving the first participant. The content of the first information card is populated based on the authorization level of the second participant, and the information card data is provided for presentation during the call by a device associated with the second participant.
The method also includes additional features such as generating an initial information card that identifies the caller and includes information about the caller from a database upon initiation of the call. It further allows for the selection of a second information card associated with a second keyword identified in the text of the second participant's utterance. The system described in the patent includes one or more computers and computer-readable media storing instructions to perform the method.
This patent introduces a method and system for providing relevant information cards during a call based on the content of the participants' utterances. By analyzing the text of the utterances and matching them with keywords, the system can select and populate information cards that are tailored to the specific call context and the role or identity of the participants. The method also takes into account previous information cards presented during the call or previous calls involving the first participant, enhancing the personalized and contextual nature of the information provided. The system can be used with various devices used by the participants during the call, allowing for flexibility in presentation. Overall, this patent presents a novel approach to enhancing call experiences by providing relevant information in real-time.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
