Evolution of voice core

By Globaldata

This whitepaper presents the case for a converged and AI-enabled voice core, examines the architectural shift from siloed legacy systems to unified cloud-native platforms, analyzes the transformative role of AI in enhancing and differentiating voice services, and explores how multimodal, AI-driven calling can unlock sustainable monetization opportunities. Drawing on real-world examples from Thailand, Saudi Arabia, and China, the paper concludes that modernizing voice is not optional but a strategic imperative for CSPs seeking long-term relevance, efficiency, and growth.

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