Lumen Technologies had seven patents in artificial intelligence during Q2 2024. Lumen Technologies Inc has developed a system for providing an in-line AI virtual assistant to assist with calls on end-user devices. Additionally, they have created a dynamic remediation system for addressing issues with pluggable streaming devices, such as CPE devices, by identifying failures and determining solutions to remediate them, which may include actions like warm or cold reboots. GlobalData’s report on Lumen Technologies gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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Lumen Technologies had no grants in artificial intelligence as a theme in Q2 2024.
Recent Patents
Application: In-line, in-call ai virtual assistant for teleconferencing (Patent ID: US20240171618A1)
The patent filed by Lumen Technologies Inc. describes a system and method for providing an in-line AI virtual assistant service. The system includes a session border controller, a session initiation protocol stack, and an AI virtual assistant instance that can be joined to a call with an end-user device. The AI virtual assistant service is provisioned in response to a call invite request, and the system includes features such as determining user authorization, generating invoke service requests, establishing real-time transport protocol connections, and monitoring participant interactions to invoke the AI virtual assistant service.
The system and method outlined in the patent claims involve a webservice stack, a controller, and an AI virtual assistant service to facilitate the integration of an AI virtual assistant into webservice calls. The apparatus and method include steps for receiving call invite requests, provisioning the AI virtual assistant instance, and joining it to a webservice call with an end-user device. Additional functionalities such as determining user authorization, generating invoke service requests, and establishing real-time transport protocol connections are also detailed. The patent emphasizes the seamless integration of AI virtual assistants into webservice calls to enhance user experience and provide efficient assistance during communication sessions.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
