PagerDuty‘s patented method involves identifying IT components associated with alerts, recommending actions, and tracking user-selected actions to resolve alerts in a managed environment. The system adjusts likelihoods of actions based on user input, improving incident response efficiency. GlobalData’s report on PagerDuty gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on PagerDuty, was a key innovation area identified from patents. PagerDuty's grant share as of February 2024 was 78%. Grant share is based on the ratio of number of grants to total number of patents.

Method for recommending and executing actions based on it alerts

Source: United States Patent and Trademark Office (USPTO). Credit: PagerDuty Inc

A recently granted patent (Publication Number: US11888595B2) outlines a method for managing alerts in an IT environment efficiently. The method involves receiving an alert indicating a monitored condition, identifying the relevant IT component based on the alert, and selecting recommended actions with a high likelihood of resolving the alert. Users can then choose an action, and the system tracks whether the selected action successfully resolves the alert. This data is used to improve the identification of IT components for future alerts and enhance the selection of actions to address them. The patent also includes provisions for determining the effectiveness of user-selected actions through explicit feedback or user input, ensuring a comprehensive approach to alert resolution.

Furthermore, the patent extends to a device and a non-transitory computer-readable storage medium that implement the method described above. The device includes a processor and memory to execute the instructions for identifying IT components, selecting recommended actions, and tracking the resolution of alerts based on user-selected actions. Similarly, the non-transitory computer-readable storage medium contains executable instructions to facilitate these operations. Both the device and the storage medium aim to streamline alert management in IT environments by leveraging data on action selection and execution to continuously enhance the efficiency and accuracy of resolving alerts. This comprehensive approach ensures that IT professionals can address issues promptly and effectively, leading to improved overall system performance and reliability.

To know more about GlobalData’s detailed insights on PagerDuty, buy the report here.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.