RingCentral has been granted a patent for systems and methods that allow users to establish call connections through actions such as copying, pasting, or inputting phone numbers. The method involves determining call recipients based on user actions and establishing silent call connections with predetermined parameters to avoid incoming call indicators. GlobalData’s report on RingCentral gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on RingCentral, Intelligent contact centers was a key innovation area identified from patents. RingCentral's grant share as of September 2023 was 81%. Grant share is based on the ratio of number of grants to total number of patents.
Method for establishing silent call connection without incoming call indicator
A recently granted patent (Publication Number: US11770479B2) describes a method and communication device for establishing a communication connection. The method involves establishing a silent call connection with a call recipient based on a partial phone number before the user initiates a call connection. The silent call connection does not have an incoming call indicator.
The method also includes receiving a user action that adds a digit to the partial phone number. This action determines a different call recipient, and the silent call connection is terminated. Additionally, the method involves receiving a user action to initiate the call connection, which leads to the establishment of an active call connection based on the user action and the silent call connection.
The call recipient can be determined based on a user profile associated with the user or a machine learning algorithm. Similarly, determining a different call recipient based on user action can also be influenced by a user profile or a machine learning algorithm.
The communication device described in the patent includes a non-transitory computer-readable medium containing instructions and a processor. The processor executes the instructions to establish a silent call connection based on a partial phone number entered by the user. The silent call connection does not have an incoming call indicator. The device can also receive a user action that adds a digit to the partial phone number, determine a different call recipient based on this action, and terminate the silent call connection.
The call recipient determination can be influenced by a user profile or a machine learning algorithm. The device can also determine whether the call recipient is associated with an assigned phone number and use this information to determine a different call recipient.
In another aspect, the method involves converting the silent call connection into an active call connection when the user initiates the call connection. This can be triggered by receiving a user action that adds a digit to the partial phone number. The method can also involve establishing another silent call connection with another call recipient based on the partial phone number before the user initiates the call connection. This other silent call connection is terminated when the silent call connection is converted into an active call connection.
Overall, this patent describes a method and communication device that allow for the establishment of communication connections based on partial phone numbers, providing flexibility and efficiency in initiating calls.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
