RingCentral‘s patent involves a method for real-time communication control between participants using a digital assistant unit. The system identifies active speakers, verifies authorization, transcribes voice commands, and executes them. This innovation enhances collaboration on conferencing platforms. GlobalData’s report on RingCentral gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on RingCentral, Intelligent contact centers was a key innovation area identified from patents. RingCentral's grant share as of February 2024 was 88%. Grant share is based on the ratio of number of grants to total number of patents.
Real-time communication control using digital assistant in conferencing application
A recently granted patent (Publication Number: US11924370B2) discloses a method for controlling real-time communication on a conversation and collaboration platform using a digital assistant unit. The method involves identifying an active speaker, verifying their authorization, activating the digital assistant unit based on specific events, transcribing audio signals using voice recognition, and analyzing the transcription to identify voice commands. The predetermined events for activating the digital assistant unit include receiving input, log-in data, verification of authorization, detection of keywords, or matching audio samples.
Furthermore, the patent also describes a real-time communication and collaboration platform that includes applications for processing audio and video signals, as well as a digital assistant bot. The platform allows the identification of active speakers, activation of the digital assistant unit based on predetermined events, transcription of audio signals using voice recognition, and execution of identified voice commands. Components of the digital assistant unit include an ASR engine, text-to-speech engine, NLU unit, media server, and virtual AI endpoint. Additionally, the platform features an Active Speaker Notification module and an authentication and authorization module within the digital assistant unit for enhanced functionality and security during real-time communication sessions.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
