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Salesforce has been granted a patent for an apparatus that suggests query items on a group-based communication platform. The technology ranks suggested queries based on platform data and detects non-keystroke engagement to launch a query suggestion interface. The patent also covers corresponding methods and computer program products. GlobalData’s report on Salesforce gives a 360-degree view of the company including its patenting strategy. Buy the report here.

According to GlobalData’s company profile on Salesforce, Social media analytics was a key innovation area identified from patents. Salesforce's grant share as of January 2024 was 67%. Grant share is based on the ratio of number of grants to total number of patents.

Group-based communication platform query suggestion interface

Source: United States Patent and Trademark Office (USPTO). Credit: Salesforce Inc

A recently granted patent (Publication Number: US11886449B2) discloses a computer-readable storage medium containing program code instructions for operating a group-based communication platform. The method involves sending query data from a server to a client device, generating query results based on user engagement with a search interface, ranking data items based on user interactions, allowing user selection of data items, and displaying a user interface for sending messages to group members. The patent also includes instructions for updating query data based on user interactions and past behavior, utilizing models for ranking data items, and incorporating text features and user engagement data for scoring.

Furthermore, the patent describes a computer-implemented method and a group-based communication system that perform similar operations as the disclosed storage medium. These methods involve sending query data, generating query results, ranking data items based on user interactions, updating rankings based on user engagement, and facilitating user messaging within group-based communication channels. The system includes processors, memory, and communications circuitry to execute the program code instructions for operating the group-based communication platform efficiently. Additionally, the system allows for interactions between multiple client devices, receiving selection indications, and updating data item rankings based on user selection engagements, enhancing the overall user experience within the group-based communication platform.

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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.