Cisco has rolled out a broad set of agentic AI innovations across its collaboration, workplace and customer experience (CX) portfolio, designed to embed autonomous digital agents into enterprise workflows.
The announcements from the networking and collaboration technology company span three interconnected areas. These include how employees collaborate, how physical workplaces operate, and how organisations manage customer relationships.
Go deeper with GlobalData
Access deeper industry intelligence
Experience unmatched clarity with a single platform that combines unique data, AI, and human expertise.
Cisco president and chief product officer Jeetu Patel said: “The next era of work isn’t about bolting chatbots onto yesterday’s tools.
“It’s about AI agents working alongside people and teams, being deeply embedded in their workspaces, and collaborating on a secure, trusted foundation. When people and agents share the same context, work keeps moving and every customer relationship gets stronger.”
Central to the release is a significantly updated Webex platform that shifts from prompt-driven assistants to AI teammates that take part in work proactively. New Claude Managed Agents will allow teams to turn shared context into deeper analysis, strategic recommendations, and coordinated action across approved agents.
Separately, collaborative AI agents can now join Webex spaces, meetings and calls directly, handling complex, multi-step tasks that span both Webex and third-party applications. A team member could, for example, tag an analytics agent in a Webex space to retrieve usage data and then ask a presentation agent to update a slide deck accordingly.
An integration with OpenAI dots through the Webex Suite Model Context Protocol feeds Webex context directly into dots, with plans to make dots available inside Webex as an always-on personal agent in future.
Across these capabilities, Cisco is bringing together identity, security, governance and visibility so that organisations can control what AI is permitted to access, perform and how it behaves.
On the physical workspace front, Cisco has introduced what it calls Intelligent Workplace Experiences, converging secure networking, collaboration devices, digital experience assurance and physical spaces under a single architecture managed through Cisco Cloud Control.
Workplace Designer now extends visual planning from individual rooms to entire sites, covering networking, collaboration and workplace intelligence.
Experience Metrics has been broadened so that IT teams can correlate network and device health with floor plans, Wi-Fi coverage and occupancy data, prioritising issues by business impact rather than simple connectivity alerts.
Workplace Insights, also within Cloud Control, tracks how offices are used over time and compares bookings against actual occupancy to help leaders right-size real estate investments.
The company is also introducing RoomOS 27, the latest operating system for its Collaboration Devices, due to become available in November.
A standout addition is native support for Google Meet through a new partnership with Google, meaning Cisco hardware now runs Webex, Microsoft Teams, Zoom and Google Meet natively. Cisco says this makes its devices the most open collaboration hardware on the market.
The updated Cisco AI Assistant on these devices supports natural-language commands in 32 languages, enabling responses such as automatically adjusting room temperature or lowering blinds when prompted.
Cisco Ceiling Speaker Pro rounds out the hardware announcements.
The fully IP-connected ceiling speaker uses AI to adapt audio across meeting spaces, ensuring quieter voices carry naturally. It connects to the network and central management via a single Ethernet cable, replacing complex, multi-vendor audio configurations.
In customer experience, Cisco has launched Dialog, an agentic platform intended to move organisations from handling isolated interactions to sustaining continuous, personalised relationships. Dialog’s agents keep working on the customer’s behalf after a conversation ends, coordinating across people, other agents and back-end systems until the desired outcome is achieved.
The platform maintains persistent context drawn from customer history and enterprise data, continuously refines performance by learning from customer journeys and human agent judgment, and allows rapid onboarding of AI agents using existing handbooks, knowledge bases and operating procedures.
Webex AI Agents built on this foundation operate within active safety guardrails from Cisco AI Defense, with live telemetry and operational observability powered by Splunk.
Last month, Cisco announced enhancements to its Splunk AI platform aimed at helping enterprises securely adopt and scale AI alongside machine data. Those developments followed an extended collaboration with Nvidia and the launch of the Cisco AI POD for Splunk for on-premises deployment.
