8×8 has been granted a patent for a method and apparatus for providing communication services to remote client entities. The technology involves verifying user authentication factors, generating communication requests with security codes, and verifying the codes through a second authentication factor. GlobalData’s report on 8×8 gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on 8x8, Intelligent contact centers was a key innovation area identified from patents. 8x8's grant share as of May 2024 was 74%. Grant share is based on the ratio of number of grants to total number of patents.
Secure communication services for remotely-situated client entities
The granted patent (Publication Number: US12003501B1) describes an apparatus and method for providing data communications services to multiple remote client entities while ensuring user authentication through multi-factor authentication processes. The apparatus includes communications circuitry integrated with computer processing circuitry to verify authentication factors, generate communication requests with specific security codes, and send these codes to users based on instructions. The method involves verifying user authentication factors, generating data communication requests with target endpoints and security codes, transmitting these codes to users, and verifying a second authentication factor by comparing user input to the security code.
Furthermore, the patent details the inclusion of fraud monitoring services based on communication summary metrics, the use of Uniform Resource Identifier links for communication requests, and the provision of audio prompts and menu options for user interaction. The method also involves conveying database queries to identify security codes, utilizing executable code to direct communication circuitry, and requesting fraud monitoring services in response to specific authentication requests. Additionally, the patent covers the storage device containing instructions for performing the method, including specifying target endpoints with communication circuitry for establishing sessions. Overall, the patent focuses on enhancing data communication services by implementing secure and user-specific authentication processes through multi-factor authentication and tailored security code communication methods.
To know more about GlobalData’s detailed insights on 8x8, buy the report here.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
