Zoom Video Communications has filed a patent for a method that allows a server in an on-premises data center to identify and address conditions impacting real-time communication services. The server can send a message to an administrator’s device via a messaging application, indicating the condition and offering selectable actions to address it. The server then performs the selected action based on the administrator’s indication. GlobalData’s report on Zoom Video Communications gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Zoom Video Communications, intelligent contact centers was a key innovation area identified from patents. Zoom Video Communications's grant share as of September 2023 was 33%. Grant share is based on the ratio of number of grants to total number of patents.
The patent filed is for a method of notifying and addressing communication issues
A recently filed patent (Publication Number: US20230318995A1) describes a method for addressing conditions impacting real-time communication services in a premises housing devices accessing a software platform. The method involves identifying the condition at a server in an on-premises data center and transmitting a message to an administrator's device via a messaging application. The message includes selectable elements associated with different actions for addressing the condition. The administrator selects a selectable element, and the server performs the action associated with the selected element.
The method can identify the condition impacting real-time communication services by invoking a webhook or comparing the current status of an on-premises network device to a key performance indicator. The message indicating the condition can be in JavaScript Object Notation (JSON) format. Additionally, the message can be transmitted to multiple devices of multiple administrators, and a chat room can be created to address the condition, with accounts associated with the administrators added to the chat room.
The actions associated with the selectable elements can include draining a node impacted by the condition, shutting down the node impacted by the condition, or triaging the node impacted by the condition. The messaging application used for real-time communication is associated with the software platform.
The patent also includes claims for a non-transitory computer-readable medium storing instructions to perform the method and an apparatus comprising a memory and a processor. The processor executes instructions to identify the condition, transmit the message, receive the selected selectable element, and cause the performance of the associated action. The apparatus can also generate the selectable elements using an artificial intelligence engine.
In summary, the patent describes a method, computer-readable medium, and apparatus for addressing conditions impacting real-time communication services in a premises housing devices accessing a software platform. The method involves identifying the condition, transmitting a message with selectable elements to an administrator's device, and performing the action associated with the selected element. The patent also includes additional features such as comparing network device status, transmitting messages to multiple administrators, and using artificial intelligence for generating selectable elements.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
