LivePerson has patented a method for creating custom bots based on imported transcripts. The system analyzes statements in the transcript, matches them with automation templates, and generates a bot that conducts conversations and initiates workflows based on the customized templates. GlobalData’s report on LivePerson gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on LivePerson, Speech recognition techniques was a key innovation area identified from patents. LivePerson's grant share as of May 2024 was 32%. Grant share is based on the ratio of number of grants to total number of patents.
Transcript-based bot creation for automated workflows
A recently granted patent (Publication Number: US11995396B2) outlines a computer-implemented method for automating workflows through customized bots. The method involves storing information on automation templates, identifying intents within transcripts, matching intents to templates, customizing workflows, and generating custom bots to execute automated actions at integration points within the transcript. The system includes memory storing automation templates, a processor for matching intents and customizing workflows, and a graphic user interface for displaying transcripts and integration points. Additionally, an AI assist widget is utilized to aid in customization by identifying intents, filling in slots, and recommending adjustments based on real-time insights.
Furthermore, the patent describes a non-transitory, computer-readable storage medium embodying a program to perform the method. This medium stores information on automation templates, identifies intents within transcripts, matches intents to templates, customizes workflows, and generates custom bots to execute automated actions at integration points. The program also includes features such as storing different statement types, integrating predefined automations through APIs, and receiving customization input for modifying statements and automation templates. The AI assist widget plays a crucial role in enhancing customization by identifying additional intents, filling in necessary information, and suggesting handoffs based on real-time analysis, providing a comprehensive solution for automating workflows and enhancing conversational experiences.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
