Twilio has patented a system and method for communicating presence information, allowing for efficient handling of API requests associated with presence data. The technology enables the conversion of multiple messages into a single API message containing presence statuses for multiple accounts, enhancing communication capabilities. GlobalData’s report on Twilio gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Twilio, Intelligent contact centers was a key innovation area identified from patents. Twilio's grant share as of May 2024 was 32%. Grant share is based on the ratio of number of grants to total number of patents.
Communication platform for handling presence data via api
A recently granted patent (Publication Number: US11997231B2) outlines a method for handling API requests associated with presence data. The method involves providing an API for managing messages related to multiple accounts, each message containing a presence status linked to an account. Upon receiving an API request from a device, the method converts these messages into a single API message consolidating the presence statuses of all accounts, which are then provided to the device as the presence data. Additionally, the patent describes establishing communication sessions between devices and client applications based on the presence data, enabling the exchange of Short Message Service (SMS) or Multimedia Messaging Service (MMS) messages.
Furthermore, the patent details a system and a non-transitory computer-readable medium that execute similar operations as the method described. The system includes hardware processors configured to provide an API for handling presence data requests, converting multiple messages into a single API message, and delivering the presence statuses to the device. It also covers establishing communication channels between devices and client applications, generating resources based on the presence data, and updating presence statuses for subscribed client applications. The non-transitory computer-readable medium contains instructions for a machine's hardware processor to perform these operations, emphasizing the efficient handling and dissemination of presence data through API requests.
To know more about GlobalData’s detailed insights on Twilio, buy the report here.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
