Keywords Studios has been granted a patent for a computer-implemented method that enhances customer service support systems. The method involves displaying assistance categories, enabling user selection, text input, and utilizing a trained model to determine the appropriate category for providing assistance. This innovation aims to streamline and improve customer service interactions. GlobalData’s report on Keywords Studios gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Keywords Studios, was a key innovation area identified from patents. Keywords Studios's grant share as of May 2024 was 23%. Grant share is based on the ratio of number of grants to total number of patents.
Customer service support system with conversation-based interface for assistance
A recently granted patent (Publication Number: US11983746B2) outlines a computer-implemented method and system for providing customer assistance through a user-friendly interface. The method involves generating a display of customer assistance categories on a device, allowing users to select a category, enter text, and confirm their assistance choice. A trained model then determines the corresponding category based on the entered text, enabling users to connect with a person, bot, application, or webpage associated with the selected category for assistance. The system includes a server to receive assistance requests, provide the trained model to the user's device, and facilitate the assistance process through an application installed on the device.
The patent details a structured approach to customer assistance, where users can easily navigate through a hierarchical list of categories, input their requests, and receive tailored assistance based on the determined category. The system allows for requests related to billing, accounts, purchases, products, warranties, and services, enhancing the user experience. Additionally, the method incorporates user messages and selected categories as training data for the model, improving its accuracy over time. By providing a seamless connection between users and assistance providers, the system aims to streamline the customer support process and enhance overall satisfaction.
To know more about GlobalData’s detailed insights on Keywords Studios, buy the report here.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
