RingCentral. has been granted a patent for a cloud-based system that autonomously identifies and generates collaborative communication events during ongoing interactions. The system analyzes message data to detect communication issues and proposes new collaboration opportunities, enhancing user engagement and efficiency in communication. GlobalData’s report on RingCentral gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on RingCentral, Intelligent contact centers was a key innovation area identified from patents. RingCentral's grant share as of July 2024 was 77%. Grant share is based on the ratio of number of grants to total number of patents.
Autonomous generation of collaborative communication events in cloud
The patent US12069114B2 outlines an electronic communication method designed to autonomously generate new collaborative communication events while users are engaged in ongoing discussions. The method involves a computer-based system that monitors the current communication event, analyzing message data to identify participants' intent to create a new event. This process includes the automatic detection of communication-related issues and the selection of a new collaborative event aimed at addressing these problems. The system utilizes a set of available communication functions tailored to the active user, allowing for the creation of the new event either autonomously or through user input.
Additionally, the patent specifies the use of natural language processing (NLP) to enhance the system's ability to interpret message data and participant intent. The method also includes selecting participants for the new event based on various data sources, such as contact lists, social media information, and historical communication records. Furthermore, the system can add new participants to the ongoing event or generate a distinct list for the new collaborative communication event, ensuring flexibility in participant selection. Overall, the patent presents a comprehensive approach to improving collaborative communication through automated event generation and participant management.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
