Moving into the autumn conference schedule, the IT industry is keeping a close eye on agentic AI roadmaps by application platform providers.
The highly anticipated plans will result in much-needed automation to help streamline global companies’ digital transformations.
AI-injected solutions will ease the creation of workflows, which are critical to organisations moving to migrate legacy apps to cloud environments in order to realise CICD and improved application lifecycle efficiencies.
After spending the last couple of years integrating generative AI (GenAI) into developer tools and workflow solutions, beta versions of AI agent capabilities are starting to appear, typically in the form of prebuilt templates and ultimately agent building toolkits and agent orchestration management capabilities.
This next generation of intelligent automation will have far-reaching ramifications among service providers, from traditional PaaS players to leading automation vendors to newer telco/infrastructure providers offering managed Kubernetes services.
Business transformations have been largely stalled over the past few years, due to the fact that many enterprises lack the internal expertise necessary to configure the backend integration and connectivity to enable workflows that support critical business processes.
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By GlobalDataGrowth in agentic AI use
Automation leaders including Automation Anywhere, UiPath, SS&C Blue Prism, ServiceNow, and Pegasystems, have played a pivotal role in advancing workflow automation, particularly predictable and rules-based workflows. Application platform solutions including Microsoft Power Platform and IBM Cloud Pak for Business Automation also compete in this space.
GlobalData Research Director Charlotte Dunlap expalined: “Over coming months, these solutions and platforms will start to be equipped with advanced cognitive capabilities including GenAI and agentic AI to enable dynamic business processes capable of adapting and reasoning in an autonomous fashion.
“This will be a welcome relief to those enterprise personas involved in back-office transactional processing where accuracy and quality of solutions are critical. They will be most inclined to rely on their trusted technology partners integrating such agentic capabilities through mature platform services.”
She concluded: “IT ops teams should keep an eye out for a constantly changing ecosystem of players and partnerships in this space, which will encourage more service providers to support global companies struggling with digitisation integrations.”
