8×8 has been granted a patent for a method of routing communications for multiple switchboard interfaces. The method involves providing data communications services from a server, initiating a subscription for each client entity, and providing message data or routing actions based on control data derived from programming instructions. The programming instructions are compatible with the server’s configuration and include client-specific directives. GlobalData’s report on 8×8 gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on 8x8, Intelligent contact centers was a key innovation area identified from patents. 8x8's grant share as of September 2023 was 92%. Grant share is based on the ratio of number of grants to total number of patents.
Routing communications for switchboard interfaces and providing data communications services
A recently granted patent (Publication Number: US11778017B1) describes a method and system for managing data communications services through a switchboard interface. The method involves collecting and organizing data received via a communications network, providing data communications services, and generating communication event data. The system includes a switchboard interface with logic or computer-processing circuitry, a data communications server, and a processing circuit.
The method includes initiating or confirming a subscription linked to a client entity for the switchboard interface in response to a request from the client entity. Once the subscription is active, the method involves providing message data concerning the client entity or a routing action for data communications involving the client entity. This message data corresponds to or indicates a data metric or event specified in a set of control data for the client entity. The control data is derived from programming instructions received over the communications network and includes client-specific directives populated by the client entity.
The system also includes additional features such as determining pending communications for a receptionist associated with the client entity and prompting the switchboard interface to display these pending communications. The processing circuit responds to communication state notification events received from the data communications server and performs communication-related actions based on the set of control data. These actions include answering, terminating, redirecting, or parking/holding pending communications.
The switchboard interface displays information relating to past events, including communication transfer history, length of communication status, prior communication status information, communication parking information, and information relating to previous communications.
The processing circuit terminates the subscription if there is a loss of an active connection from the switchboard interface. It also connects to the data communications server via a communication control subscription and provides communication control commands to direct the data communications server's actions. Event messages indicating changes in the status of pending communications are provided for the duration of the communication control subscription.
Overall, this patent describes a method and system for efficiently managing data communications services through a switchboard interface, allowing for effective routing and control of data communications for client entities.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
