Avaya has been granted a patent for a system that utilizes an AI bot to facilitate real-time consultation with subject matter experts during conference meetings. The bot autonomously manages queries and responses, ensuring experts remain outside the meeting while providing relevant information to participants. GlobalData’s report on Avaya gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Avaya, Intelligent contact centers was a key innovation area identified from patents. Avaya's grant share as of June 2024 was 71%. Grant share is based on the ratio of number of grants to total number of patents.
Ai bot facilitates expert consultation during conference meetings
The patent US12041098B2 describes a sophisticated communication system designed to enhance the efficiency of conference meetings by integrating a machine learning engine. This system comprises a server equipped with a network communications interface, a processor, and memory that stores executable instructions. The machine learning engine enables the server to identify a group of subject matter experts available for consultation during a conference meeting. It sends consultation reminders containing the meeting agenda and expected availability to these experts. When a query arises from a participant's device, an automated bot is triggered to process the query, select an appropriate expert, and communicate through a preferred channel, allowing the expert to respond without being present in the meeting.
Additionally, the system employs natural language processing to analyze the content of queries, potentially suggesting responses based on historical data. The machine learning engine can refine its suggestions by evaluating feedback on the accuracy of responses provided during meetings. This iterative learning process aims to improve the system's performance over time. The patent outlines various methods for handling voice and text-based queries, ensuring that responses can be efficiently relayed to all participants without direct interaction with the subject matter expert. Overall, this communication system represents a significant advancement in facilitating expert consultation in real-time during collaborative discussions.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
