Medallia. has filed a patent for a system and method managing virtual queues. The cloud-based queue service communicates with entities and queued persons, providing management, analysis, and recommendations. Using predictive analysis and Big Data, the system aims to minimize wait times and balance queues efficiently. GlobalData’s report on Medallia gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Medallia, Speech recognition techniques was a key innovation area identified from patents. Medallia's grant share as of January 2024 was 70%. Grant share is based on the ratio of number of grants to total number of patents.
Enhanced virtual queuing system for cloud-based queue management
A system for enhanced virtual queuing has been patented, consisting of a mobile computing device with a wireless transceiver and a mobile software application, along with a cloud-based queue manager. The cloud-based queue manager is designed to establish a virtual queue for a virtual event, add mobile devices to the queue, send update notifications based on queue status, and notify when a device exits the queue. Additionally, the system can analyze schedule and historical data to estimate wait times, connect with beacons or sensors for location tracking, and adjust wait times based on user location using triangulation methods.
Furthermore, the patented system includes features for transportation virtual queues, where users can request transportation via text message. The cloud-based queue manager generates a user identifier and communicates with a transportation module to monitor device positions in the queue. If a device surpasses a predetermined threshold position, the user identifier is sent to a transportation provider for matching, after which the device is removed from the virtual queue. The method for enhanced virtual queuing follows a similar process, including steps for establishing virtual queues, sending update notifications, analyzing data for wait time estimates, utilizing location signals for user tracking, and facilitating transportation requests with user identifiers and communication with transportation providers for efficient queue management.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
