LivePerson had one patents in big data during Q2 2024. LivePerson Inc’s patent filed in Q2 2024 describes a framework for automatically setting recording parameters based on specified restrictions during user-agent communications. The system can identify and process communications in real-time, selectively recording and transcribing user communications according to restrictions. Additionally, a machine learning algorithm is trained to analyze user sentiment and generate agent analytics based on historic recordings and feedback. GlobalData’s report on LivePerson gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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LivePerson had no grants in big data as a theme in Q2 2024.
Recent Patents
Application: Automated systems for communications analysis according to recording restrictions (Patent ID: US20240205335A1)
The patent filed by LivePerson Inc. describes a framework for automatically setting recording parameters based on specified restrictions during communication sessions between users and agents. The system processes real-time communications, selectively recording user communications according to restrictions, and generating agent analytics using machine learning algorithms trained on historic data. The method involves identifying recording restrictions, training machine learning algorithms for user sentiment analysis, and generating agent analytics based on inferences and recordings.
The system dynamically identifies recording restrictions during communication sessions, prompts users for consent, and can delete previously recorded user communications based on restrictions. Additionally, the patent outlines the use of bots for automatic identification of recording restrictions and the generation of agent training needs based on analytics. The patent also includes provisions for determining user location to apply location-specific regulations on recording restrictions. Overall, the patent focuses on enhancing communication sessions by automating recording processes, analyzing user sentiment, and improving agent responses based on generated analytics.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
