LivePerson had one patents in mobile during Q2 2024. LivePerson Inc’s patent filed in Q2 2024 introduces a framework for enabling rich messaging through offline channels to facilitate payments for completing business transactions. The messaging platform sends a request to the customer’s device for authorization to obtain necessary information, which is then used to fulfill the customer’s request through a processing service. GlobalData’s report on LivePerson gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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LivePerson had no grants in mobile as a theme in Q2 2024.
Recent Patents
Application: Request processing via rich messaging systems (Patent ID: US20240112190A1)
The patent filed by LivePerson Inc. describes a framework for enabling rich messaging through offline channels to facilitate payments for business transactions. The system involves a messaging platform that requests authorization from a customer's computing device to obtain necessary information for a transaction. Once authorization is granted, the messaging platform uses it to access the required information from a processing service, fulfilling the initial request efficiently.
The patent outlines a computer-implemented method and system for determining payment capabilities during ongoing communication sessions between customers and an IVR system over a messaging platform. By processing configuration information associated with the customer's device, the system identifies payment capabilities, determines the device's ability to submit payments through an intent messaging application, and provides responses accordingly. Additionally, the system can receive payment authorization information, generate virtual carts, present payment information, and offer recommendations to customers based on machine learning algorithms, all within the context of the ongoing communications session. This innovative approach streamlines payment processes and enhances customer experience through secure and efficient transactions.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
