Medallia has been granted a patent for a system managing virtual queues with access control. The cloud-based queue service communicates with entities and sensors to provide queue management, analysis, and access control. Users are assigned queue positions and receive access keys to access controlled systems when reaching the front of the queue. GlobalData’s report on Medallia gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Medallia, Speech recognition techniques was a key innovation area identified from patents. Medallia's grant share as of May 2024 was 50%. Grant share is based on the ratio of number of grants to total number of patents.
Enhanced virtual queuing system with access control
A recently granted patent (Publication Number: US11968328B2) discloses a system for enhanced virtual queuing with access control. The system includes a computing device with a queue manager and a security module. The queue manager assigns users queue positions, monitors queue states using sensors, and notifies users when they reach the front of the queue. The security module generates access keys for users, sends them to user devices, and provides access to the controlled system when users reach the front of the queue by detecting the access key using sensors.
Furthermore, the system includes a queue load balancer that receives event data from the queue manager, calculates queue throughput, compares it to predicted throughput to estimate wait times, and reassigns users among virtual queues to minimize wait times. The method for enhanced virtual queuing with access control involves steps such as receiving user requests, assigning queue positions, monitoring queue states, notifying users, generating access keys, sending them to user devices, and providing access to the controlled system. Additionally, the method includes detecting queue events, sending event data to a queue load balancer, calculating throughput, comparing it to predicted throughput, and reassigning users among virtual queues to reduce wait times. The system and method can be applied to both physical and virtual systems, with queue events including requests to join or leave the virtual queue, and opening or closing of additional queues.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
