Retail Banking: Europe 2018

Hesperia Madrid   28-Nov-2018
Silver Partner

Silver Partner

Bronze Partner

Panel Partner

Panel Partner

In association with








We are pleased to announce that Retail Banking: Europe will be returning for a 2nd year, this time in Madrid, following the success of the inaugural event that took place last year in Amsterdam.

Retail Banking: Europe 2018 will once again bring together industry experts and decision-makers to discuss the opportunities and changes lying ahead for the European retail banking sector. The event will provide a content-rich agenda with senior level speakers introducing some of the most innovative initiatives taking place in Europe. The day will culminate in a relaxed networking event, allowing for you to network with your peers.


Retail Banking: Europe 2018 will discuss the future of the retail banking industry across Europe. Stemming from our highly successful Retail Banking London conference, this event provides European perspectives on key issues facing the industry: PSD2, fintech finance, open banking, alternative lending and ever changing customer priorities.

The Retail Banking sector is changing beyond recognition with previously established institutions being disrupted by fintech firms who are arguably showing that there is an alternate – and better – way to do banking.

  • The traditional banks need to catch up although there is much innovation occurring within many retail banks – but is this enough?
  • What has been the effect after almost a year since the implementation of Open Banking?
  • Customer experience and lack of satisfaction with the traditional banks are leading to radical changes in the market, but how do you provide the ideal experience for customers?
  • Much is discussed about artificial intelligence and blockchain, but how revolutionary will they be in retail banking and what applications can they fulfill?
  • Like every other sector, retail banking is being disrupted and transformed in this new digital age, so where will the sector be in ten years?


Register Now 

To register now, or for more information, please contact Carlo Mancini:

T: +44 (0) 20 3096 2582


Banks & Industry Associations €1250
Financial Service Providers, Technology Companies and Fintechs €1950
 Dinner Only  €250


Why Attend?

  • Hear from key senior industry thought leaders via informative and inspiring keynote sessions
  • Network with speakers, participants, partners and share best practise with your peers
  • Discover the latest key industry trends and discuss practical solutions to the most pressing industry questions




Who Attends?

The annual event brings together decision-makers and specialists from a variety of key sectors, job titles include:

  • CEOs, CFOs, CIOs
  • Chief Transformation Officers
  • Chief Innovation Officers
  • Managing Directors/Project Directors
  • Director Compliance Retail Banking
  • Head of Digital
  • Head of Channel Management
  • Head of Portfolio Management
  • Head of Operations
  • Heads of International/Group Strategy
  • Heads of Financial Services
  • Heads of Consumer Finance
  • Fintech & Innovation Managers

Company Type:

  • Retail banks
  • Financial Advisers
  • Consultants
  • Tech Providers/FinTech

Terms and Conditions

Changes and Cancellation 
We reserve the right to change event details if necessary, although we will endeavor to keep all changes to a minimum. We will inform you as soon as possible of important changes, for example name or date changes.
Substitutions may be made in writing at any time and will incur no penalty fee. Cancellations without a substitute delegate received a month prior to the event will be subject to a 20% cancellation charge. Delegates canceling after this date without a substitute delegate will be required to pay the full fee and no refund will be made. Cancellations must be received in writing or via email and will not be accepted over the phone.

Force Majeure
We reserve the right to cancel the event by reason of Force Majeure, included but not limited to fire, flood, extreme weather conditions, acts of war or violence, malicious damage, explosion, earthquake, strike, civil disturbances, political unrest, riot, labour dispute, power cuts or any other extraneous variable beyond Compelo’s control.




Hesperia Madrid

Retail Banking: Europe is moving to Madrid for its second edition. It will be held at the Hesperia Madrid.

The city’s most chic avenue, the hub of business and culture: the Paseo de la Castellana, home of the Hotel Hesperia Madrid, providing it an ideal location. Situated one step away from the most exclusive shops and with an easy access to the airport, the fairgrounds and many other attractions, either touristic, cultural or sportives.

We have a negotiated rate with the hotel so if you would like to book a room please click here

If you have problems with your reservation please contact Silvia Andreu on


Angelo D’Alessandro, buddybank founder, Unicredit

Angelo has 18 years in the European banking industry among technology, innovation, marketing and execution of digital transformation programs. His main priority is to create a positive working environment, transforming employees into entrepreneurs and working to acquire new customers through a digital-empathic experience. In 2000, Angelo started as an IT guy at Cisalpina Gestioni Asset Management, which was one of the most successful AM Company at the time. In 2008, he joined UniCredit, collaborating on technology strategies and launching the first group innovation program. Within a few years, Angelo had the opportunity to lead the innovation department at the global level learning how to foster innovation in a multinational bank with 130.000 employees and a lot of complexity; and in 2015 he founded buddybank® for UniCredit, a brand-new conversational bank exclusively designed for iPhone, with a 24/7 messaging-concierge. buddybank® operates in Italy with plans to expand its business in other countries by 2019. buddybank v1 was a separated legal entity with autonomous European banking license and a brand-new IT infrastructure (built in 1 year). buddybank v2 has been totally integrated in UniCredit (in 9 months), leveraging on the solidity of UniCredit’s banking products and becoming a new digital channel for the entire group.


Stefan Bishop, Regional Director, EMEA, Ethoca

Stefan heads up Ethoca’s issuer, merchant and partner relations across Europe, the Middle East and Africa. Since joining the company in 2016, Stefan has successfully helped the regions’ leading card issuing banks and ecommerce merchants eliminate fraud and solve customer disputes through digital, call center and back-office technology channels. With over 20 years of business development and commercial leadership roles within leading multinational payments and engineering businesses, Stefan thoroughly enjoys the challenge of working for this fast-paced, successful fintech organization.

Ethoca is the leading global provider of collaboration-based technology solutions that enable online merchants and card issuers to work together to stop fraud, accept more transactions and increase revenue.


Bijna K. Dasani, Head of Business Architecture and Innovation, Group Transformation, Lloyds Banking Group

Bijna has a robust track record of delivering strategic, innovation and complex transformation successes for global Financial Services firms, across products, asset classes and markets. Bijna influences to deliver and has a track record of building high performing teams

Bijna is a contributing member of the EY Future of Customer Tax forum; she serves on the Boards of CIO Net, the IPQC CDO Exchange Series, the Inclusive Companies Network. She is a FinTech Mentor and is filming on the subjects of Mentorship, Leadership & Technology and a co-panelist / presenter for the Women in Business TV series

Bijna is a Fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA), a Leadership Fellow at St. George’s House, Windsor Castle and an Associate Member of Oriel College, University of Oxford.

Bijna advises and advocates for a diversified portfolio of Business, Data & Technology, Social Impact, I&D causes. She has spoken to global audiences (37+ countries) at the Millennial Board London, Deloitte & Edinburgh DataFest, Amazon, Sky, IPQC CDO Exchange, Lloyds CDO Summit, University of Oxford, Imperial College London, De Montfort University. She also serves as a Judge for a portfolio of competitions and Awards. Bijna is a sought-after host/speaker

Bijna has been recognised for her contributions by the Lloyds Banking Group Ethnicity Role Models List (2018), via felicitation at the House of Lords (UK), at the NRI World Summit (2017) for ‘making India proud’. Bijna is credited as one of the top 50 Visionary Young Leaders in Business, by Henley Business School (2017), one of 35 leading British business women under 35, by Management Today, Accenture and The Telegraph (2015) a Rising Star by We Are the City (2013) and has received recognition with nine further honours including the National Diversity Awards (2012) and the Asian Women of Achievement Awards (2010). Bijna is also the International Women’s Day Young Achiever of the Year (2006).

Martin Ekenbäck, Business Development Director, Tink

Martin Ekenbäck is the Business Development Director at Tink. Founded in 2012, Tink enables banks to become data-driven and capture the opportunities of Open Banking through easy-to-use APIs. Its products include Account Aggregation, Payment Initiation, Categorisation and Personal Finance Management, that are offered as a managed service. Tink’s technology can be used to develop standalone services or to be integrated into existing banking applications. Its current partners include ABN AMRO, BNP Paribas Fortis, Nordea, Klarna and SEB.



Nieke Martens, Head, Digital Hub, Rabobank

Nieke Martens is a banking professional with over 20 years international experience in investment banking and private banking in the USA, Denmark, UK and the Netherlands. Nieke is currently heading the Digital Hub for Rabobank, being responsible for the digitalisation of customer journeys for all Rabobank’s business lines. Nieke holds a degree in Business Economics from Tilburg University and a MBA from INSEAD.





Pedro Pinto Coelho, Chairman and Chief Executive, Banco BNI Europa

Pedro Pinto Coelho is the Executive Chairman of Banco BNI Europa, a new Challenger bank based in Portugal focused on innovation and Fintech partnerships creating an ecosystem of financial products and services. He is also Chairman of the Portuguese Fintech and Insurtech Association. Mr. Pinto Coelho has more than 20 years of international experience in the financial services industry across three continents. Before joining BNI Europa, he held several leadership positions such as CEO of Azure Wealth, a Wealth manager based in Switzerland; Founder and  CEO of Standard Bank Angola, Board member of Standard Bank Mozambique, Exco member of Standard Bank Group CIB in South Africa, Founder and CEO of Amorim Global Investors, a private equity firm, Global Head of Financial Advisory at Banif Investment Banking Group, Executive Board Member  of Banif Investment Banking Brazil and Head of Investment Banking for Portugal at Citigroup. He holds a MBA from HEC School of Management a MSc in Management Information Systems from ISCTE-IUL and a MSc in Industrial Engineering from UNL.

Manuel Silva, Managing Partner, Santander InnoVentures

Manuel is Managing Partner at Santander InnoVentures and oversees the investment team and sourcing and execution of new investments. Before joining Santander in 2015, Manuel was the founding member of BBVA Ventures out of San Francisco, which he started after spending 5 years at BBVA in Corporate Development and Innovation functions. Manuel holds a B.A. in Business Administration from CUNEF (Madrid), an MPhil in Philosophy, Politics and Economics from Sciences Po (Paris) and has conducted doctoral level research on Chinese Economics at the Chinese University of Hong Kong. Manuel lives in London but spends substantial time in San Francisco and Latin America.


Enrique Tellado, Chief Executve Officer, EVO Banco

Enrique Tellado Nogueira was born in Lugo, Spain in 1974. He has a bachelor of Economic and Business Administration in C.E.U. San Pablo – Complutense University of Madrid and studies in École Supérieure du Commerce Exterieur of París and The London School of Economics.

He has held positions of responsibility in consultancy firms such as McKinsey & Company and Boston Consulting Group. After that, in 2007 he started in the bank sector with different roles in Strategic and Finance areas. In 2012, Enrique leads the privatization of NCG Bank. In February, 2014, Tellado joined EVO Banco as CEO.



Silver Partner


About OneSpan
OneSpan enables financial institutions and other organizations to succeed by making bold advances in their digital transformation. We do this by establishing trust in people’s identities, the devices they use, and the transactions that shape their lives. We believe that this is the foundation of enhanced business enablement and growth. More than 10,000 customers, including over half of the top 100 global banks, rely on OneSpan solutions to protect their most important relationships and business processes. From digital onboarding to fraud mitigation to workflow management, OneSpan’s unified, open platform reduces costs, accelerates customer acquisition, and increases customer satisfaction. Learn more about OneSpan at and on TwitterLinkedIn and Facebook.

Silver Partner


Tink enables banks to become data-driven and capture the opportunities of Open Banking.

Tink provides easy-to-use APIs as building-blocks to create the next generation banking services. Its products include Account Aggregation, Data enrichment and Categorisation, Payment Initiation and Personal Finance Management that are offered as a managed service.

Tink’s technology can be used to develop standalone services or be integrated into existing banking applications. Its current partners include ABN AMRO, BNP Paribas Fortis, Nordea, Klarna and SEB.

Tink is at the forefront of how people will engage with their money in the future, building a world where money works. Tink’s goal is to help people understand their finances, empower them to make smarter decisions and ultimately bring financial happiness.

Bronze Partner

Frontier Economics

At Frontier we use economics to understand the dynamics between businesses, markets, regulation and policy. We take on interesting and high-profile challenges faced by clients who range from blue chip multinationals to charities and governments.

Our financial services team advises major banks, insurance companies, card schemes, regulators, policy makers and fintechs on commercial and regulatory decisions. The team’s recent work has included developing innovation strategies in an Open Banking world, building regulatory brands in the context of changing policy and using behavioural economics to improve digital customer journeys.

Panel Partner


Ethoca is the leading, global provider of collaboration-based technology that enables card issuers and ecommerce merchants to increase card acceptance, stop more fraud, recover lost revenue and eliminate chargebacks from both fraud and customer service disputes. Through the Ethoca Network we are closing the information gap between card issuers and merchants. This unique capability makes fraud and customer dispute insight available and actionable in real time.

Our suite of services delivers significant revenue growth and cost saving opportunities to more than 5400 merchants in 40+ countries and more than 585 card issuers in 20+ countries. To learn more visit

Panel Partner

Intelligent Environments

Intelligent Environments is an international provider of innovative financial services technology. Our mission is to enable our clients to deliver a simple, secure and effortless digital customer experience.

We do this through Interact®, our digital financial services platform, which enables secure customer acquisition, onboarding, engagement, transactions and servicing across any digital channel and device. Today these are predominantly focused on smartphones, PCs and tablets. However Interact® will support other devices, if and when they become mainstream.

We provide a more viable option to internally developed technology, enabling our clients with a fast route to market whilst providing the expertise to manage the complexity of multiple channels, devices and operating systems. Interact® is a continuously evolving digital customer engagement platform that ensures our clients keep pace with the fast moving digital landscape.

We are immensely proud of our achievements, in relation to our innovation, our thought leadership, our industrywide recognition, our demonstrable product differentiation, the diversity of our client base, and the calibre of our partners.

For many years we have been the digital heart of a diverse range of financial services providers including Generali Worldwide, HRG, Ikano Retail Finance, Lloyds Banking Group, MotoNovo Finance, Think Money Group and Toyota Financial Services.

In association with

CPD Certified

As with all of our events, Retail Banking: Europe 2018 is CPD certified, allowing you to earn up to 7 points towards your professional development and helping you and your organisation to keep skills and knowledge up to date.











Retail Banking: Europe 2018 

We are currently working on this year’s agenda but the latest version is available below.

If you are interested in speaking at the upcoming Retail Banking: Europe Conference, please contact Daniel Dowson:

T: +44 (0) 207 936 6648


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Contact Us

General Enquiries

Vicki Greenwood
+44 (0) 20 3096 2580

Sponsorship Enquiries

Ray Giddings
+44 (0) 203 096 2585

Speaker Enquiries

Daniel Dowson
+44 (0) 207 936 6648

Delegate Enquiries

Carlo Mancini
+44 (0) 20 3096 2582