Co-operative Insurance has launched the first pricing estimate chatbot in the UK car insurance industry, via Facebook Messenger.
Human resources has historically dealt with the softer, less quantifiable side of business: how humans interact, what they think, and how they feel about their jobs and those around them.
2017 is the year insurtech comes into its own, according to KPMG.
Facebook is turning the humble chatbot into a global business platform featuring an always-on, super-helpful, and chattily suggestive new digital personal assistant.
The primary application of artificial intelligence in retail is customer service chatbots, intelligent search tools, and personalisation.