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Chatbots
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8 Sep
The Co-op is using chatbots for insurance quotes: the future or a cheap gimmick?
Co-operative Insurance has launched the first pricing estimate chatbot in the UK car insurance industry, via Facebook Messenger.
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5 Sep
Everyone hates human resources: can chatbots change that?
Human resources has historically dealt with the softer, less quantifiable side of business: how humans interact, what they think, and how they feel about their jobs and those around them.
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20 May
Forget fintech — insurtech is here and it’s got bots
2017 is the year insurtech comes into its own, according to KPMG.
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27 Apr
Is Facebook’s M getting ideas above its station?
Facebook is turning the humble chatbot into a global business platform featuring an always-on, super-helpful, and chattily suggestive new digital personal assistant.
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20 Feb
Chatbots and AI are coming to a retailer near you. Here’s how they should be investing in them
The primary application of artificial intelligence in retail is customer service chatbots, intelligent search tools, and personalisation.