Chatbots

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The Co-op is using chatbots for insurance quotes: the future or a cheap gimmick?

Co-operative Insurance has launched the first pricing estimate chatbot in the UK car insurance industry, via Facebook Messenger. The prospective…

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Everyone hates human resources: can chatbots change that?

Human resources has historically dealt with the softer, less quantifiable side of business: how humans interact, what they think, and…

Features

Forget fintech — insurtech is here and it’s got bots

2017 is the year insurtech comes into its own, according to KPMG. Insurtech -- AKA insurance technology -- is the catch-all term…

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Is Facebook’s M getting ideas above its station?

Facebook is turning the humble chatbot into a global business platform featuring an always-on, super-helpful, and chattily suggestive new digital…

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Chatbots and AI are coming to a retailer near you. Here’s how they should be investing in them

The primary application of artificial intelligence in retail is customer service chatbots, intelligent search tools, and personalisation. Despite knowing where…