Ticketmaster is working with the Australian government following an alleged hack which may have resulted in the personal details of more than half a billion customers being stolen.

The hackers, known as the ShinyHunters, are demanding $500,000 in ransom to prevent the information being sold, the BBC reported. 

Australia’s Department of Home Affairs said it was “working with Ticketmaster to understand the incident”.

According to reports, 560 million global Ticketmaster customers have had their names, addresses, phone numbers and partial payment details accessed and stolen. 

Ticketmaster, which reported a market capitalisation of $18.23bn in 2023, has not yet commented on the hack. 

“At the time of writing, this looks like it could be one of the most serious breaches ever, with half a billion customers affected,” Jamie Akhtar, co-founder and CEO at CyberSmart said.

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“And given the nature of the data stolen – full names, addresses, email addresses, phone numbers, ticket sales and event details, order information, and partial payment card data – the ramifications for customers could be severe,” he added.

Akhtar said the group responsible, and other criminal groups, will almost certainly use this data to launch further cyber attacks and possibly for identity theft and financial fraud.