Twilio. has filed a patent for a method and system that detects incoming calls invoking applications in a communication session. It involves generating an internal communication leg to handle the invocation of a second application and passing parameters between applications. GlobalData’s report on Twilio gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Twilio, Intelligent contact centers was a key innovation area identified from patents. Twilio's grant share as of January 2024 was 67%. Grant share is based on the ratio of number of grants to total number of patents.
Method for passing parameters between applications during a call
The patent application (Publication Number: US20240022611A1) describes a method and system for handling incoming calls that invoke multiple applications in a communication session. The method involves detecting the incoming call, identifying the need to invoke a second application, generating internal communication legs to facilitate the invocation, passing parameters between applications, and receiving return values. The system includes memory storing instructions and processors configured to perform these operations. Additionally, the method allows for the association of applications with specific user accounts and geographical regions, without relying on traditional phone number chaining.
Furthermore, the patent application details the generation of communication flows, account identifiers, and the use of APIs to configure communication processes. It emphasizes the handling of third-party applications, post-call surveys, and the avoidance of phone number chaining in application association. The non-transitory computer-readable storage medium contains instructions for executing the method on a processing device, enabling the seamless passing of parameters between applications during a communication session. Overall, the patent application introduces a comprehensive approach to managing multiple applications in a communication session, enhancing the efficiency and customization of user interactions.
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GlobalData, the leading provider of industry intelligence, provided the underlying data, research, and analysis used to produce this article.
GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
