Twilio had five patents in ecommerce during Q4 2023. Twilio Inc’s patents filed in Q4 2023 focus on methods for resolving entity identities, processing interactions using timelines, managing interactions associated with computerized systems, intelligently handling routing requests in customer engagement environments, and implementing customer-defined workflows to resolve end customer issues. These methods involve ingesting entity data, recording identity fragments, building directed graphs, storing omnichannel interactions in real-time, updating user-defined attributes, recommending agents based on proficiency, creating and managing workflow revisions, and triggering new executions. GlobalData’s report on Twilio gives a 360-degreee view of the company including its patenting strategy. Buy the report here.
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Twilio grant share with ecommerce as a theme is 0% in Q4 2023. Grant share is based on the ratio of number of grants to total number of patents.
Recent Patents
Application: Identity resolution system (Patent ID: US20230376467A1)
The patent filed by Twilio Inc. describes a method and system for resolving the identity of an entity by ingesting entity data, recording identity fragments, discovering connected identifiers, building a directed graph, and producing an entity profile using a set of rules. The system includes computer memories, processors, and instructions to perform these operations, with additional features such as depth-first search for identifier discovery, time-ordered directed graph, and copy-on-write rule application.
Furthermore, the method and system involve processing entity data, identifying identity fragments, connecting identifiers, constructing a directed graph, and generating an entity profile based on predefined rules. The process includes features like depth-first search for identifier discovery, time-ordered graph structure, and copy-on-write rule application. Additionally, the system can send the entity profile as identification data to destination machines, resolving it into external identifiers compatible with the applications running on those machines.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
