Wipro has renewed its Digital Workplace Services contract with ABB, extending an arrangement that has run for several years and covers technology services used by the latter’s employees worldwide.
Under the renewed agreement, Wipro will continue to provide end-to-end, AI-enabled digital workplace services across ABB’s global operations.
Go deeper with GlobalData
Access deeper industry intelligence
Experience unmatched clarity with a single platform that combines unique data, AI, and human expertise.
Wipro said it would also work on employee experience, using automation, AI-based service tools and workplace modernisation measures.
The work will draw on Wipro Intelligence, the company’s suite of AI platforms and offerings, and will be delivered through its AI Live Workspace and Digital Workplace Services propositions.
Day-to-day operations will run on WINGS, Wipro’s AI-powered delivery platform.
The company said its AI for IT operations (AIOps) capability, SmartOps, would be used to make workplace services more autonomous and predictive, including GenAI-powered self-service, virtual agents, auto-remediation and AI-assisted dispatch.
Wipro added that it would use telemetry and usage data to manage the lifecycle of employee devices and to support endpoint security operations, alongside ABB’s digital transformation and sustainability goals.
ABB consumer experience head Ana Jauregui said: “As ABB operates at global scale with a highly diverse workforce, the reliability, security, and user experience of our digital workplace are critical.
“Wipro’s ability to deliver standardised services while remaining responsive to local needs will help us drive higher productivity, improve employee satisfaction, and support our long term digital and sustainability ambitions.”
Wipro said the contract builds on its existing presence in the industrial and manufacturing sector, where companies are updating workplace operations to support agility, productivity and employee experience internationally.
Wipro Switzerland managing director and country head Madhavan R said: “ABB and Wipro share a relationship that has grown over many years, anchored in trust, collaboration, and a common ambition to drive meaningful business outcomes.
“ABB’s continued confidence in Wipro reflects the strength of this enduring partnership and our shared commitment to innovation.
“As AI becomes a defining force in the future of work, we are bringing together our expertise and AI-led Digital Workplace capabilities to help ABB create a more intelligent, automated, resilient, and employee-centric workplace experience for colleagues across the globe.”
In August 2025, Wipro announced the acquisition of the Digital Transformation Solutions (DTS) unit of Harman, a Samsung subsidiary. The deal closed in December 2025.
