Alphabet has been granted a patent for a method that uses an automated assistant to initiate telephone calls with entities. The assistant can request status updates regarding an item of interest and determine when to initiate further calls based on the received information. The method also involves analyzing user query activity to determine if a threshold number of queries related to an item have been submitted. If so, the assistant identifies the item as an item of interest, contacts a group of entities associated with the item, and updates databases with availability information based on the status updates received during the calls. GlobalData’s report on Alphabet gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Alphabet, was a key innovation area identified from patents. Alphabet's grant share as of September 2023 was 61%. Grant share is based on the ratio of number of grants to total number of patents.
Automated telephone calls to entities based on user queries
A recently granted patent (Publication Number: US11778092B2) describes a method implemented by one or more processors for analyzing query activity of multiple users and determining whether a threshold number of queries related to an item have been submitted. If the threshold is met, the item is identified as an item of interest. The method then identifies a group of entities associated with the item and uses an automated assistant to perform automated telephone calls with these entities. The purpose of these calls is to determine a corresponding status update for each entity regarding the item of interest. Based on these status updates, the automated assistant updates one or more databases to indicate the availability or quantity of the item.
The method also includes additional features. It can determine whether the threshold number of queries has been submitted over a specific duration of time, and only identifies the item as an item of interest if this condition is met. If the threshold is not met within the specified duration, the item is not identified as an item of interest. Additionally, the method can determine whether the threshold number of queries has been submitted by users located within a particular geographic region. If the queries are not from users within the specified region, the item is not identified as an item of interest.
The method further includes instructions for identifying the group of entities associated with the item based on their association with the item and their location within the specified geographic region. The automated assistant initiates the automated telephone calls using the corresponding telephone numbers associated with the entities. During the calls, the automated assistant requests a status update from the representative associated with each entity and receives the update.
The patent also describes a system comprising a hardware processor and memory storing instructions for implementing the method. Additionally, a non-transitory computer-readable storage medium is mentioned, which stores instructions for performing the operations described in the method.
Overall, this patent presents a method and system for analyzing user queries, identifying items of interest, and using an automated assistant to gather status updates from entities associated with these items. The updates are then used to update databases and provide search results to users.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
