Cloud Software Group had 12 patents in artificial intelligence during Q1 2024. Citrix Systems Inc filed patents in Q1 2024 for methods of troubleshooting applications using analytics data, autonomous program signature generation, intelligent load balancing of hosted sessions, key performance benchmarking for client devices, and estimating text intelligibility for content displayed on client devices. These patents aim to improve performance, classification, and user experience in various computing environments. GlobalData’s report on Cloud Software Group gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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Cloud Software Group grant share with artificial intelligence as a theme is 8% in Q1 2024. Grant share is based on the ratio of number of grants to total number of patents.
Recent Patents
Application: Conversational agent for system troubleshooting and problem resolution (Patent ID: US20240104002A1)
The patent filed by Citrix Systems Inc. describes a method for troubleshooting an application by receiving performance data and a tenant identifier from an analytics engine, obtaining user identifiers associated with the tenant identifier, selecting a message based on the performance data, and sending the message to the application linked to the user identifiers. The method involves presenting a user interface element for user actions, handling user service requests, interpreting requests through a natural language processor, generating service tickets, and retrieving knowledge base documents based on user requests.
The patent also covers a computer program product and a system implementing the troubleshooting method, including displaying content in an application window, receiving performance data and tenant identifiers, obtaining user identifiers, selecting messages based on performance data, and sending messages to the application. Additional features include user interface elements for actions, handling user service requests, interpreting requests through a natural language processor, generating service tickets, and retrieving knowledge base documents. The system comprises a storage and processor executing instructions to carry out the troubleshooting process efficiently and effectively.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
