Twilio. has been granted a patent for a method that evaluates the service quality of communication services. The process involves a two-phase testing approach, where predetermined input data is used to measure quality metrics, determining whether a candidate service remains in a pool of active services. GlobalData’s report on Twilio gives a 360-degree view of the company including its patenting strategy. Buy the report here.
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According to GlobalData’s company profile on Twilio, Intelligent contact centers was a key innovation area identified from patents. Twilio's grant share as of July 2024 was 63%. Grant share is based on the ratio of number of grants to total number of patents.
Testing service quality of candidate communication services
The patent US12074781B2 outlines a method for evaluating the service quality of communication services through a structured testing process. The method involves selecting a candidate communication service and conducting a two-phase testing approach. In the first phase, predetermined input data is provided to the candidate service, and a quality metric is measured. Based on the results, the candidate may proceed to a second-phase test, which involves integrating the service into a pool of live communication services. During this phase, a portion of undetermined input data is routed to the candidate service, and a second quality metric is measured to assess its performance relative to other services in the pool.
The claims further detail the selection criteria for the candidate communication service, which may include services from within the existing pool or new services based on the elapsed time since their last quality assessment. The decision to retain or remove the candidate service from the pool is based on a comparison of the second quality metric with that of other live services. Additionally, the patent specifies that the testing process can be executed by one or more processors, with instructions stored on a non-transitory machine-readable medium. This structured approach aims to ensure that only high-quality communication services remain operational, thereby enhancing overall service reliability.
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GlobalData Patent Analytics tracks bibliographic data, legal events data, point in time patent ownerships, and backward and forward citations from global patenting offices. Textual analysis and official patent classifications are used to group patents into key thematic areas and link them to specific companies across the world’s largest industries.
