Hexaware Technologies has introduced the Zero Friction Enterprise delivery framework, aimed at identifying and resolving sources of operational and technological resistance across enterprise IT estates.
The framework brings together Hexaware’s expertise in modernisation, cybersecurity, engineering, operations, software quality, and enterprise software management.
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Its purpose is to address sources of “friction” that emerge across IT environments, such as ageing code, security vulnerabilities, delayed delivery, operational inefficiencies, software dependencies, and late detection of defects. These constraints, while individually manageable, can collectively slow an organisation’s ability to respond and adapt.
Zero Friction Enterprise is built on six technical pillars. “Zero Vulnerability” utilises zero-trust, identity-first cybersecurity to help identify and contain security threats early.
The “Zero Tech Debt” pillar targets the reduction of technical debt through modernisation strategies.
“Zero Backlog” applies AI-native engineering to streamline and accelerate software development, testing, and release.
Meanwhile, the “Zero Defects” pillar leverages AI in quality engineering to detect and resolve issues early and reduce rework.
“Zero Tickets” uses AI-led operations to identify and resolve incidents before they reach users. “Zero License”, on the other hand, supports the creation of agent-built capabilities, enabling enterprises to own more business logic and reduce dependency on per-seat software licenses.
Underlying these pillars is “Infinite Trust,” a foundational layer that includes data readiness, security, governance, and observability, said Hexaware. This layer is designed to create conditions for secure, responsible, and scalable deployment of AI within the enterprise.
Delivery of Zero Friction Enterprise is anchored by Zerovity, Hexaware’s AI delivery layer.
Zerovity enables governed coordination across typically siloed functions, including migration, modernisation, agentic software development, AI operations, cloud operations, and enterprise workflows. This single interface is aimed at providing unified oversight and management.
Hexaware CEO and executive director R Srikrishna said: “Our vision is to help every customer become a Zero Friction Enterprise. That begins with understanding each customer closely enough for them to feel like they are our only customer.
“We can then identify the constraints slowing progress across their business and technology estate and address them with the right combination of AI, expertise, and judgment.”
Hexaware positions the framework as a way for clients to address constraints typically managed through separate initiatives, allowing a consolidated focus on key business priorities.
Hexaware digital IT operations and AI president and global head Siddharth Dhar said: “AI now gives enterprises a connected view across infrastructure, operations, engineering, service, and business workflows. With an agentic cognitive layer on top, clients gain one command center through which intelligence and improvements can be applied across the system.”
Additionally, Hexaware announced in June 2026 the launch of Tensai for Reasoning Ops, a new stage of its Tensai Agentic ITOps platform. This operating model uses agents to parse live operational signals, apply reasoning over the enterprise context, and recommend actions, while human experts are responsible for validation and execution.
